Legal
Privacy Policy
Who We Are
ChoPaChe is an international education consultancy company operated in India. We provide educational consulting services to students seeking academic opportunities worldwide.
What Personal Data We Collect and Why
2.1 Contact Forms and Consultation Services
When you submit forms on our website or engage our consultation services, we collect:
- Name – to identify and address you personally
- Email address – to respond to inquiries and provide updates
- Phone number – to contact you regarding your educational needs
- Educational background – to provide relevant consultation services
- Academic records and transcripts – to assess eligibility and submit applications
- Personal statements and essays – for university application purposes
- Financial information – when required for scholarship applications
- Passport and visa information – for international university applications
- English proficiency test scores – for university admission requirements
- Letters of recommendation – to support your university applications
- IP address – automatically captured for spam protection and security
Legal Basis: We process this data based on your consent and our legitimate business interests in providing educational consultation services.
2.2 Website Analytics and Performance
We may collect technical data including browser type, operating system, pages visited, time spent on our website, and general geographic location at country/city level.
2.3 Cookies and Caching
Our website uses performance, functional, and analytics cookies to improve your browsing experience. We utilise LiteSpeed caching technology to facilitate faster response times. Cache files are temporary, never accessed by third parties except for technical support, and expire automatically.
How Long We Retain Your Data
- Form submissions: 30 days from date of submission
- Website analytics data: 12 months
- Client consultation records: 7 years for business record-keeping
- University application materials: 7 years or until deletion request
- Email communications: 3 years unless deletion requested
- Cache files: Temporary, expire automatically based on administrator settings
- Shared data with universities: Governed by their respective privacy policies
Who We Share Your Data With
4.1 Educational Partners and Service Providers
We may share your personal data with:
- Universities and educational institutions you apply to
- Business partners with established university relationships
- Dedicated application platforms used by our partners
- Our staff and contractors for service delivery
- Email service providers for communications
- Cloud storage providers for secure data backup
4.2 Third-Party Services
We use third-party services including spam protection (Google reCAPTCHA, hCaptcha), email marketing platforms (Mailchimp, ActiveCampaign), data management tools (Google Drive, ClickUp, Slack), and university application platforms.
4.3 Legal Requirements
We may disclose your personal data if required by law, court order, or governmental authority.
Where Your Data Is Sent
Your data may be transferred to and stored in countries including India (primary operations), United States, European Union, Canada, Australia, United Kingdom, and other countries where universities you apply to are located.
We ensure appropriate safeguards including standard contractual clauses, adequacy decisions, and binding corporate rules where applicable.
How We Protect Your Data
We implement SSL/TLS encryption for data transmission, secure server infrastructure, regular security updates, and access controls. Organisational measures include staff training, clear data handling procedures, and incident response protocols.
Your Rights Over Your Data
Depending on your location, you may have the right to:
- Access – Request a copy of your personal data
- Rectification – Request correction of inaccurate data
- Erasure – Request deletion of your data
- Restriction – Request limitation of processing
- Portability – Request transfer of your data
- Objection – Object to processing of your data
- Consent withdrawal – Withdraw consent at any time
AI Assistant and Automated Processing
Our AI assistant is designed to provide immediate support and answer general inquiries. It does not collect, store, or retain any personal data from conversations. All interactions are processed in real-time and are not saved to our systems. The AI assistant cannot access your personal consultation records and cannot make decisions about your applications.
University Partnerships and Data Sharing
15.1 Direct University Partnerships
When you use our services, your application materials will be shared directly with universities you choose to apply to. Universities may contact you directly using the information we provide. Each university has its own privacy policy governing how they handle your data.
15.2 Business Partner Collaborations
We collaborate with business partners who have established relationships with universities. These partners may act as intermediaries in the application process. We ensure our partners maintain appropriate data protection standards.
15.3 Your Control Over Data Sharing
You can specify which universities you want your data shared with, withdraw consent for sharing with specific institutions, and request updates on where your data has been shared.